Frequently Asked Questions
Cancellation Policy Update
Crossroads recognizes that the current crisis has put additional burdens on everyone, including financial and childcare challenges. With this in mind, we have adjusted our policies in the hope that we can provide you with some flexibility as you plan for the summer.
- In the event that any sessions are cancelled, we will provide a full refund on any deposits or fees paid to date.
If you would like to opt out of any camp sessions at this time, we will provide a full refund on any deposits or fees paid to date. This option is available to families through June 1st.
If you keep your camper(s) registered for the summer and cancel after June 1st, our regular cancellation policies will be in effect. Please see this policy below.
If you have any questions, please email Amy at email@example.com.
When is Camp Wing Day Camp offered?
Monday – Friday, 9 a.m. – 4 p.m.
Extended Day is available from 7:30 a.m. until 6 p.m.
What are the ages of the campers?
We offer camp programs for youth entering pre-K through 10th grade (ages 5-16).
How much does it cost?
Click here for rates.
My child has special needs. Can they attend Camp Wing Day Camp?
Camp Wing Day Camp is an inclusive community. It is our goal that each child at camp has a successful and healthy experience – socially, emotionally, and physically. If your child has assistance needs, please call our office and let our staff know before your camper’s first day so we can help ensure this success.
What should my child bring to camp?
Backpack, lunch, complete change of clothes, bathing suit, towel, bug repellent (non-aerosol), waterproof sunscreen, water bottle, and a sweatshirt or rain coat for cool/rainy days. Campers should always wear sneakers. For safety reasons, flip-flops may only be worn to/from the pool.
Thank you for your help and cooperation in ensuring that campers do not bring the following items to camp: valuables such as jewelry or money, electronics, cell phones, toys or anything they would be upset about losing or breaking. Camp is large with lots of activities and people, and the Crossroads and camp staff are not responsible for personal items that are lost or broken. Knives, weapons, or firearms of any kind are not permitted at camp. Crossroads does not allow illegal substances. If inappropriate items are brought to camp, our staff reserves the right to hold those items and return them to the camper’s parent at the end of camp.
What if my child needs to arrive late/leave early?
If you need to pick up your child from camp earlier than 4:00 p.m., please send a note to camp with your child in the morning that states the time at which you plan to pick up your child. Please make sure your child gives the note to a counselor. All children leaving early will be picked up at the Day Camp Office (Enter Entrance F at 47 Myrtle Street and continue around the horseshoe).
Will my child be with their friends?
We do our best to honor requests. There is a place on the registration form to indicate if there are campers you would like your child to be grouped with for the session. We form our groups by age, so campers closer together in age are more likely to be placed in the same group.
Is Camp Wing Day Camp accredited?
Yes, Camp Wing Day Camp is fully accredited by the American Camp Association.
What does a typical day at camp look like?
Typical Daily Schedule
7:30 a.m. Extended Day begins (optional & includes breakfast)
9:00 a.m. Campers arrive and join their groups
9:15 a.m. Group Time (teambuilding activities)
10:00 a.m. Activity 1 (outdoor pursuits)
11:00 a.m. Activity 2 (swim lessons)
12:00 p.m. Lunch (campers bring their own lunch)
12:30 p.m. Activity 3 (creative arts)
1:30 p.m. Spread (free choice time on the fields/basketball courts)
2:30 p.m. Free swim
3:30 p.m. End-of-day activities and preparing for pick-up
4:00 p.m. Camper pick up and Extended Day begins (optional)
6:00 p.m. Extended Day ends
Camp Wing Day Camp offers a comprehensive selection of activities to all campers. Our staff is specially trained to work with your campers to create the ultimate camp experience with the specific purpose of helping youth reach their goals.
Our Certified Camp Archery Instructors enjoy teaching first-time archers and modern-day Robin Hoods alike. The archery range includes four lanes and equipment includes a variety of bow sizes for all.
The docks at Keene Pond waterfront provide access to our canoes, kayaks, paddle boats, row boats, and giant 14-person dragon canoes. Campers learn skills such as working together, paddling, and watercraft control in addition to water safety.
Camp is not the same without a campfire filled with upbeat ‘repeat after me’ songs, stories and skits. We often finish the campfire with our traditional ‘Rain Storm’ activity while enjoying, s’mores – with Hershey’s chocolate, fire hot marshmallows and crunchy graham crackers.
Using the experiential model of education, the challenge course promotes personal and group development through mental and physical problem-solving exercises. Youth are presented with a variety of challenges designed to teach by doing. The leadership, strategy, and goal-setting skills learned in these situations readily transfer to the real life challenges facing campers in their school and community.
Campers have the incredible opportunity to climb to the top of our 30-foot wall. Campers are given a safety orientation, roped into a climbing harness, and belayed by a Day Camp instructor. Older campers can also be taught to belay each other. Using the climbing wall is a great way for campers to build their self-esteem, as well as boost each other as they encourage others to reach their goals.
Our arts and crafts building is available for a variety of creative projects such as mural painting, bracelet making, gimp, and much more.
Students learn how to use a compass by practicing bearings and paces. Students gain self-confidence as they become familiar with the use of a compass and put their new-found skills to work by participating in the orienteering course throughout our camp.
Sports and Games
The field is a spacious area containing three baseball diamonds, a soccer pitch, two full size basketball courts, and plenty of recreational space for a variety of outdoor sports including frisbee and football. We also have a sand volleyball court on site.
There are many skills to learn using our acres of land as the classroom. Options include: fire-building (safety concerns, function, proper set-up); how to build a shelter to fit an entire group (teepee, debris hut, lean-to); how to build a litter out of nature and carry a member up a hill; basic knot tying; learn ‘leave no trace’ philosophy; and how to understand weather patterns and clouds.
Students start out with challenges on our spread field and progress to more challenging ones. All activities are designed to facilitate cooperation, communication, and leadership skills.
Using clues around camp, groups get familiar with our landmarks and orientate themselves to our site using this fun and interactive method.
Teams race against each other in various wacky ways. Each member takes a turn completing the relay; the winners are based on the first to finish in a straight and quiet line. Depending on the number of teams, the activity can be run in a tournament format.
How do I register?
You can register online here.
Is there a deposit?
Yes. There is a deposit of $100 per session that is required to complete the registration process for camp. Deposits cover administrative fees and are non-refundable under any circumstances.
When is my balance due?
The balance of camp fees (the cost of camp minus any deposits, financial assistance, or agency payments) is due 60 days prior to the opening day of your session. If you register for camp after this time, the balance is due upon confirmation of registration. Failure to make this payment may result in the cancellation of registration. Please contact us for information on payment plans. Crossroads accepts credit/debit card payments (2.5% processing fee), money orders, cashier’s checks, personal checks ($25 fee for checks that cannot be processed), and cash. You will receive an email with your invoice indicating your remaining balance. We appreciate your prompt payment.
What is the refund and cancellation policy?
Cancellations made at least 60 days prior to the opening day of the session will receive a full refund minus any deposits. Refunds on the balance paid for sessions cancelled within 60 days of the session start date will only be granted for certified medical reasons. The refund will be less the required deposit. There are no refunds for not attending, late arrivals, or early departures. Deposits cover administrative fees and are not refunded under any circumstance (unless camp application is declined by Crossroads). Refunds for sessions that are cancelled during a session due to certified medical reasons will be prorated based on the number of days of camp attended.
Can we see the camp before camp begins?
Open House: Thursday, June 18th
Please save the date if you would like to come and meet the staff and check out the facility. The whole family is welcome. More details will follow closer to the date.
If you have any questions, please contact Amy at firstname.lastname@example.org or call 617-766-5179.
What is the Privacy/Security Policy?
Crossroads respects privacy of users and does not collect identifying information without the user’s permission. All information is encrypted using secure sockets (SSL) industry standard software.
Extended Day, Field Trips, Overnight
Do you offer any extended days?
Yes! It is offered mornings from 7:30 a.m. – 9 a.m. and includes breakfast. Also in the afternoon from 4:00 p.m. – 6 p.m. and includes a snack.
What do they do during extended days?
Recognizing that, early in the morning and later in the afternoon, many children are less active than during the main part of the camp day, we offer a mix of sport/active and quieter activities during these times and allow campers to choose according to their energy level and particular interest at that time. Please park in the lot and walk to the Pavilion. In the morning, you will need to check your child in with a staff member. In the afternoon, you must show your ID to the staff member supervising check-out before leaving with your child.
Do you offer any field trips?
Field trips will leave from and return to camp during the regularly scheduled day, so your child should travel to and from camp as normal. Campers must wear their camp T-shirt to travel off camp on the field trip (this helps with the visibility and safety of our group in public places). Campers need to bring a lunch and drink with them like a typical camp day. Campers are not required to bring money, but may bring up to $5 for souvenirs. Campers who do not go on the field trips will have a regular day of camp activities.
For more information, click here.
What is the overnight?
Campers cook dinner at their campsites, make s’mores, have evening activities, sleep out, and then continue camp the following morning. Campers should bring everything they need to stay over when they come to camp on the Tuesday morning of the overnight, including a second lunch for the next day (both lunches will be refrigerated). Overnighters should be picked up on Wednesday afternoon at their regular time.
Campers who are staying for the overnight experience should bring the following to camp: Sleeping bag and pillow, pajamas, toiletries, sweatshirt/warm top layer, Wednesday clothes for camp, two lunches (Tues and Wed), extra bathing suit/towel, and a flashlight.
Is there a nurse at camp?
Yes, we have a nurse and health center staff at Camp Wing Day Camp.
What if my child needs to take medication during the day?
Our health center staff will be available on check-in days for parents to turn over any medication that children need at camp. All medication must be in the original, labeled bottle in order for the nurse to accept the medication. The health staff must have written information from the parent/guardian describing the amount, time and type of medication each camper must receive.
What if my child gets sick?
The health and safety of your child is very important to us. We have full-time health care professionals, including registered nurses, on site whose job it is to ensure that care for everything from minor injuries to emergencies are handled with your child’s best interest in mind. Parents will be immediately contacted if an important medical concern arises. If your child is ill, they can rest in the health center supervised by the health staff. If they are feeling very sick or do not feel better after basic care, we will contact a parent or guardian to pick up them up at camp.
Who regulates health services and standards at camp?
Our camps must comply with regulations of the Massachusetts Department of Public Health and are licensed by the local board of health.
How does swimming at camp work?
On the first day of your child’s first session each summer, their ability in the water will be evaluated. This enables our swim staff to place your child in the appropriate group for lessons. Lifeguards are always at the pool whenever children are inside the gate, and additional staff are in the water with campers during evaluations, swim lessons, and free swim. Only campers able to demonstrate ability and comfort in deeper water will wear a “deep end tag” and be allowed to swim in the deep end of the pool.
Campers are not required to and do not need to bring/wear inflatable devices in the pool, but if you prefer that your child does wear them, you should send them to camp clearly labeled with your child’s name, and talk with the Camp Director or Waterfront Director. Crossroads adheres to all American Camp Association and State Department standards.
My child doesn't know how to swim!
We provide swimming lessons for all campers, regardless of ability, every day. On the first day of your child’s first session, their ability in the water will be evaluated. This enables our swim staff to place your child in the appropriate group for lessons. Campers will be re-evaluated during lessons and at the end of each session.
Are there lifeguards?
Yes! There are always Red Cross certified lifeguards at the pool whenever children are inside the gate (not just when they are in the water). Additional staff are in the water with campers during all evaluations, swim lessons, and free swim.
Lunch / Allergies
My child forgot their lunch! What can I do?
If your child forgets their lunch, swimsuit, etc., please call the office to let us know. You can bring items to the camp office (take Entrance B), and we will make sure your camper receives their belongings.
Does my child need to bring a lunch?
Yes. All campers should bring their own lunch every day. Please pack your child’s lunch in a disposable brown paper bag. Write their first and last name clearly on the bag. The camp will store your child’s lunch in the refrigerator. For storage reasons, brown paper bags are convenient; also, campers will not want to carry around a heavy cooler or insulated bag for the rest of the afternoon.
What if my child has allergies/food restrictions?
Campers eat lunch with their group and counselor. Just like at school, sometimes children trade or share parts of their lunch. If your child has allergies to food, it is very important for your child AND our staff to know about it! Please make a note of allergies on your health form when registering and on opening day. We can store their lunch in a different location. Camp Wing Day Camp is not peanut- or tree nut-free. If your child is not allowed to eat foods that aren’t provided from home, please tell your child and their counselor.